What if an item I bought does not arrive?

Contact support with your order details and screenshots so we can review and resolve the issue.

Can I request a refund through Google Play or Apple?

Purchases made through third-party app stores follow the store’s refund policy. We can assist you in locating the correct refund form.

Return Policy

Q: Are purchases refundable?

Virtual goods are final, non-refundable, and have no cash value.

Simple, transparent, and easy to understand.

Game Vault 777 is a free-to-play social casino — no real-money gambling.

Virtual Goods Are Final

All in-app items and virtual currency in Game Vault 777 are for entertainment use only. These items:

Have no real-world cash value
Cannot be exchanged for real money
Are non-refundable and non-transferable

Once delivered to your account, purchases are considered final.

Technical or Delivery Issues

If something goes wrong and you do not receive a purchased item, please contact support with:

Your account username or email
Order receipt or transaction ID
A brief description and (if possible) screenshots

We review each case to resolve issues fairly and as quickly as possible.

Purchases via Third-Party Stores

If you made a purchase through Google Play, the Apple App Store, or another platform, their refund policies apply. You may need to request a refund directly with that store.

Need guidance? We’re happy to help point you to the correct support links.

Return Policy — FAQs

Are purchases refundable?

Virtual items are final and cannot be refunded, exchanged, or converted to cash.

What if an item I bought doesn’t show up?

Contact support with screenshots and your order details — we’ll review and resolve the issue.

Can I request a refund from Google Play or Apple?

Yes — purchases made through app stores follow their refund policies. We can guide you to the correct support forms.